Last Updated: 22 August 2025

1. Returns & Exchanges

  • Change your mind? You may request a return or exchange within 30 days of delivery.

  • Items must be unused, in original packaging, and include all tags.

  • Exchanges are available for same or higher value items, subject to availability.

2. Refunds

  • Approved returns will be refunded via the original payment method within 7–10 business days.

  • Prefer store credit? Let us know—we’ll issue it immediately upon return approval.

3. Return Shipping

  • Return shipping is buyer’s responsibility, unless the item is defective or damaged on arrival.

  • For defective items, contact us with photos within 7 days, and we’ll arrange a prepaid return label.

4. Defective, Damaged, or Incorrect Items

  • Found an issue? Contact us at +91 948444078 within 7 days of delivery with order details and photos.

  • We’ll offer you a replacement, exchange, or full refund—your choice, with shipping on us.

5. Non-Returnable Items

Certain items cannot be returned:

  • Under-garments or personal-use accessories (e.g. hair ties, intimate touch items)

  • Items marked as final sale, clearance, or personalized/customized

6. How to Initiate a Return

  1. Contact us at +91 948444078 or use the Returns form on our website.

  2. Include your order number, item name(s), purchase date, reason, and photos if it’s defective.

  3. After approval, we’ll send return instructions. Send items back, keep proof of postage, and once received—refund or exchange will be processed swiftly.

7. Policy Highlights

  • Clear, easy-to-read, and customer-friendly—ideal for building trust.

  • 30-day window meets industry expectations (average 30–60 days)